Frequently Asked Questions
What is an escape game?
Escape games are real life adventures where you and your fellow players have an hour to break out of a room by cracking codes, solving riddles, piecing together puzzles and finding clues. The game originated in Japan and is based off escape the room video games created by Toshimitsu Takagi in 2005.
How long are the experiences?
All shows are up to 60 minutes, most people will make it the whole time (in others words, you might not escape!)
Is there an age limit?
Anyone can play! However, the recommended age is 13 or above. If you are under 18 and coming without a parent or guardian, please fill out this waiver prior to arriving.
What if I am bringing my children?
For the experience of all game room participates, if your group has anyone under the age of 8, the FULL ROOM must be booked. For questions or concerns, please see our private events page
What time should my group arrive?
Please arrive 15 minutes prior to your booking. We do have to keep a strict schedule, so if you arrive late you may not receive the full 60 minutes in your room.
What if I arrive late?
The show will start on time, however you may be allowed to enter the game late. Unfortunately, the time will keep going and no time will be added.
Do I need to bring anything with me to escape?
You will only need the clues within the rooms to escape. Please leave any large bags, purses, or other valuables at home or in the car as Cryptic Quest can not be responsible for any of your personal belongings.
Are you really going to lock us in?
No! Your safety is our top priority, so we don’t really lock you in. You have the option to leave the escape room at any time if necessary.
Are there cameras in the escape rooms?
Yes. Cameras are used to monitor your live experience.
What if we don’t book all the available spots for an escape room
If your group doesn’t book all of the available spots in an escape room it will stay available for other groups to book as well. You could possibly be paired with another group. If you want to book an entire room, you will need to purchase the maximum capacity for that specific game room.
Are the tickets refundable?
No, we DO NOT ISSUE REFUNDS, but provided you contact us 24 hours in advance of your game we will work with you to reschedule. NO SHOWS WILL BE RESCHEDULED if contact is made less than 24 hours ahead of the show.
Can I take photos or video while playing the escape games?
Sorry, but we ask that you refrain from taking photos or videos in the escape rooms.
What is the minimum number of participants for each room?
Only the Temple room has a minimum requirement of 2 people. Other rooms have no minimum requirement.
Do you take walk-ins?
Yes! Walk in customers are allowed. However we cannot guarantee you will have a spot without a reservation.
What type of payment do you accept
We only accept credit and debit cards
Are the rooms scary?
No, none of our rooms are designed to be scary. There will no be any actors in any of the rooms and nothing will pop out and scare you.
Why did the Room Show Time disappear?
We request that you book at least two hours in advance so the rooms are ready for you when you arrive. If there are no bookings in this window the show time will be removed.
What special sanitary measures are you taking in light of COVID-19?
Both of us are regularly monitoring our own health and are not working in the event of sickness. To protect our customers, in addition to disinfecting our rooms between each group, we will provide each player a pair of disposable gloves to wear to avoid direct contact with our props in the rooms. We require all our customers to wear a mask while inside Cryptic Quest. And of course, we intend to make all bookings private at no additional charge. In order to do this, we ask that one person make the booking for your entire party so we can close the room to just your group.